Frequently asked questions

Yes. Every professional goes through verification and review before being approved on SkillHive Global, so clients can book with greater confidence.

Yes. You can cancel or reschedule from My Bookings, subject to the professional’s and platform’s cancellation policy.

Payments are processed securely through SkillHive Global. Funds are held carefully and released according to the booking and completion flow.

If you are unhappy with a service, contact support through SkillHive Global. We’ll review the case under our policies and help resolve the issue where we can.

Click Sign Up, enter your details, verify your email with the OTP we send, and you’re ready to explore professionals or start setting up a provider profile.

Clients book and pay for services. Professionals (service providers) list services, set availability, accept bookings, and get paid through the platform. You can convert a client account into a professional profile when you’re ready.

Sign up or convert your account, complete your professional profile (skills, services, rates, and availability), then submit for verification. Once approved, your services become bookable.

Most applications are reviewed after you submit a complete profile. Timing can vary depending on document checks and review volume. You’ll be notified once your status is updated.

Yes. Professionals can offer multiple services under their profile, each with its own pricing, details, and availability where supported.

From your professional dashboard, open availability settings and mark the days and time slots when you’re free. Clients can only book times you’ve made available.

SkillHive Global charges a 15% commission on each successfully completed service. This covers platform usage, payment handling, and operational support.

Client payments are held securely until the service is completed and confirmed. After that, earnings are credited to the professional’s wallet according to platform payment rules.

Professionals can request a withdrawal from their wallet balance once funds are cleared and released. Approved transfers typically take 3–7 business days, depending on the bank or payment gateway.

Services can be listed in PKR or USD where available. Chat offers are commonly handled in PKR. The currency shown on a service applies to that booking.

No. For bookings and leads from SkillHive Global, payments must stay on the platform. Off-platform payments or commission bypass attempts violate our policies and can lead to account action.

Refund eligibility depends on booking status, timing, and our Refund Policy. If you request a refund, related funds may be held while we review. Approved refunds are processed according to that policy.

Bookings move through stages such as payment review, pending, confirmed, provider done, and completed — or canceled if the booking doesn’t go ahead. You’ll see the current status in My Bookings.

Yes. You can open a chat with a professional to discuss needs, timing, or a custom offer before or alongside a booking, depending on what’s available for that profile.

After a completed booking, clients can leave a review. Reviews help other clients choose professionals and help providers build credibility on the platform.

We take privacy seriously and handle account and booking data under our Privacy Policy. Never share sensitive payment details in chat — always use official platform payment flows.

Report the issue through support or from your booking details. We’ll review the case under our policies, which may include holds, refunds, or other remedies where appropriate.

Yes. The website is built to work in modern mobile browsers, so you can search, book, chat, and manage bookings from your phone.

Use the Contact page form, email skillhiveglobal@gmail.com, call or WhatsApp +92 305 9999437, or open the WhatsApp button on the site. We aim to reply within 24 hours for email inquiries.